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THE ABCs OF ROI

How we grew a regional brand into a national favorite
that continues to expand into new markets.

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Primrose Schools Franchise Case Study

SUMMARY

Primrose Schools is an accredited, early childhood education provider with several hundred franchises. While it had been highly successful in the Southeastern United States, in order to evolve and become a player on the national stage, Primrose needed a partner to help take the business to the next level.

Here’s how our highly optimized marketing ecosystem spurred enrollment growth and turned Primrose schools into an ever-expanding national presence.

our roles 

  • Integrated AOR
  • Broadcast
  • Brand Strategy
  • Creative & Content
  • Development
  • Social Media
  • Local & National Search
  • Paid and Organic Search
  • Business Listings
  • Web & Mobile Development
  • Display Advertising
  • Media Planning
  • Paid Media Re-Targeting
  • Analytics & Optimization

challenge

With a base of nearly 300 schools, Primrose had set the table for major expansion goals. However, as it geared up for the push into new areas of the country, the brand was virtually unknown outside its region and awareness was too low to fuel the nationwide growth Primrose was seeking.

Insights

Prior to BLITZ’s involvement, Primrose had targeted one broadly-defined audience. However, our primary research revealed that Primrose actually has a multi-segmented audience, comprising of several sub-groups, each with its own discrete needs.

One Size Doesn’t Fit All

Parents choosing a pre-school or child care provider are often leaving their child for the first time since birth. This highly emotional decision may be driven by unique needs that can vary among individual segmentation groups.

A Sea of Sameness

Other early education providers tend to describe themselves in nearly identical terms. This leads to a cacophony of undifferentiated messaging within the category that all blends together.

A Best Kept Secret

Primrose’s unique Balanced Learning approach to education is a key differentiator, but it had never been successfully communicated to prospective parents.

solution

A BALANCE OF SCIENCE AND SEESAWS

We created a brand-defining creative platform, Facts and Ways, that facilitates the personal journeys for both prospective and enrolled parents.

Beyond infusing the brand with a more endearing, accessible voice, this platform laid the foundation for a comprehensive local-to-national marketing system that has made inroads to every region and continues to penetrate new markets with the recent addition of national broadcast.

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Web Experience: An Introductory Destination

The PrimroseSchools.com website serves five unique audiences, including both prospective and enrolled parents, while encompassing more than 300 individual school sites.

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Video Content: A Window Into Primrose

Online videos bring the campaign to life, offering a closer look inside the Primrose experience and differentiating the brand’s Balanced Learning approach from its competitors.

Broadcast Media: Elevating Brand Awareness To New Levels

To generate awareness of the Primrose brand with the broadest audience possible, national TV was brought into the media mix.

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Digital Display Advertising & Paid Social: Building Awareness

Display ads drive awareness of Primrose Schools amongst target audience segments, while paid social advertising drives brand familiarity and positions Primrose as a leader.

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Search Marketing: Customized For Individual Needs

Hyper-targeted search is tailored to the prospective parent’s search query. Paid search directs parents researching preschools to a custom landing page that provides an experience unique to their location and the age of their child.

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Social Media: Engaging On Both a National and Local Level

National social channels provide current and prospective parents with valuable educational resources that position Primrose Schools as a leader in the space. Alternatively, local social channels provide current parents with updates from the classroom – improving their experience and encouraging advocacy.

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Customized Analytics Dashboards

BLITZ developed an analytics and reporting system that provided over 300 monthly dashboards, customized to the needs of each stakeholder or franchisee.

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ecosystem


Platform Planning

To implement this platform, we prioritized journey touch points, established channel roles and focused resources where Primrose could achieve its greatest impact.

Primrose Schools Digital Ecosystem Diagram

Broadcast, Display + Paid Social

Drives awareness and brand familiarity among target audience segments and positions Primrose as a leader in the space.

Search + Re-targeting

Keeps Primrose on the radar of in-market parents.

Local Social Media

Supports the Primrose Schools experience by keeping current parents in the know.

National Social Media

Positions Primrose Schools as a leader in the category.

Website + Local Pages

Directs visitors to local school tours with personalized school experiences.

Results

As Primrose Schools expand its reach west into California and across the nation, the brand's awareness has experienced major growth as its continually evolving and adapting ecosystem delivers positive results.

Stats

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